Privacy Policy

We only collect personal information that is reasonably necessary to provide and improve our tutoring services. Depending on how you interact with us, this may include:

• Identity and contact details of the student and the parent or guardian, such as name, email address, phone number, and suburb or address.
• Student and academic information, such as year level, school, subjects, results, progress notes, and learning needs.
• Booking and enrolment details, such as the sessions you book, attendance, and scheduling preferences.
• Payment information needed to process fees. Card and bank details are handled by our payment providers; we do not store full card numbers ourselves.
• Communications you send us, including enquiry forms, emails, messages, and any feedback or testimonials.
• Website and technical information, such as your device type, browser, the pages you visit, and general location, collected automatically when you use our website.

We collect information in a few ways:

• Directly from you when you make an enquiry, enrol, book a session, pay fees, or communicate with us.
• Through our website when you complete a form, request a resource, or join a waitlist.
• Automatically through cookies and analytics tools when you browse our website (see Cookies and analytics below).
• From a parent or guardian where the student is under 18, or occasionally from someone who refers you to us, with your knowledge.

We use personal information to:

• provide tutoring services and tailor lessons to a student’s needs;
• track and report on academic progress;
• schedule sessions and send reminders, updates, and important notices;
• process payments and keep accurate billing records;
• respond to your enquiries and provide support;
• improve our services, website, and learning resources;
• send you marketing or promotional material where you have consented (you can opt out at any time);
• meet our legal, safety, and child-protection obligations.

We will not use your personal information for an unrelated purpose without first seeking your consent.

Most of our students are under 18 years of age. Where a student is a minor, we collect and handle their personal information with the involvement and consent of a parent or guardian. A parent or guardian may access, update, or request the deletion of their child’s information at any time by contacting us.

We take particular care with information about children, and only use it to deliver tutoring, communicate with families, and keep students safe.

We do not sell your personal information. We share it only in limited circumstances:

• Service providers who help us operate, such as our website host, online lesson platform (Microsoft Teams), form and email providers, payment processors, and analytics tools. They may only use your information to perform services for us.
• Legal and safety reasons, where disclosure is required by law, requested by a court or authority, or necessary to protect the safety of a student or others.
• With your consent, for example when you agree to a testimonial being used (see Marketing communications below).

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. We use Google Analytics to collect anonymous, aggregated information, such as which pages are visited and how long people stay, which helps us improve the website.

You can disable or delete cookies through your browser settings, although this may affect how some parts of the website work. You can also opt out of Google Analytics using the browser add-on provided by Google.

Some of the trusted providers we use to run our website and communications (for example our form, email, and analytics services) may store or process data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information continues to be handled with appropriate protection.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. These include restricting who can access information, using reputable service providers, and keeping our systems up to date. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, financial records). When information is no longer needed, we take reasonable steps to delete or de-identify it.

You have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate, out of date, or incomplete;
• Withdraw consent you have previously given, including for marketing or testimonials;
• Opt out of marketing communications at any time;
• Make a complaint if you believe we have mishandled your information.

To exercise any of these rights, contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

With your consent, we may send you occasional updates about our services, offers, and educational resources, and we may use student feedback or testimonials in our marketing. We always seek explicit consent before using identifiable student information, and parental or guardian consent for students under 18. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read the privacy policy of any website you visit.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top. We encourage you to review it from time to time.

If you have any questions about this Privacy Policy, or you would like to access, correct, or delete your information, please contact us:

• Email: contact@studycave.com.au
• Phone: 0414 715 207
• Or use our contact page.