Terms & Policies

By enrolling in our tutoring services, you agree to attend scheduled sessions, make timely payments, and communicate any changes or issues. Cancellations must follow the guidelines outlined in our Refund & Cancellation Policy. We reserve the right to modify services and policies with prior notice.

Service Agreement

Our tutoring services are provided on a term basis or weekly payment schedule. Students are expected to participate actively in sessions and complete assigned homework to maximize learning outcomes.

Modifications

We reserve the right to update these terms with reasonable notice. Continued use of our services after modifications indicates acceptance of the updated terms.

Information Collection

We collect personal information including student names, contact details, academic information, and progress records solely for the purpose of delivering effective tutoring services.

Data Usage

Your information is used to:

• Provide personalized tutoring services
• Track academic progress and development
• Communicate session schedules and updates
• Process payments and maintain records

Data Protection

We implement appropriate security measures to protect your personal information. We do not share your data with third parties without explicit consent, except where required by law.

Session Cancellations

Lessons cancelled with at least 24 hours' notice can be rescheduled or credited to your account. Cancellations with less than 24 hours' notice are non-refundable and will be deducted from your session allowance.

Tutor Cancellations

In the rare event that we need to cancel a session, we will provide as much notice as possible and offer a makeup session at no additional cost.

Term Fee Refunds

Term fees are generally non-refundable once the term begins. Refunds may be considered in exceptional circumstances such as serious illness, family emergencies, or permanent relocation.

Trial Sessions

Trial sessions cancelled with less than 24 hours' notice may incur a cancellation fee to cover tutor preparation time.

Payment Terms

Payments are due at the beginning of each term unless alternative arrangements have been agreed upon in writing. Weekly payments incur an additional $5 per hour fee to cover administrative costs.

Accepted Payment Methods

We accept payments via:

• Bank transfer (preferred method)
• Cash payments (in-person sessions only)
• Other methods by prior arrangement

Late Payments

Late payments may result in suspended sessions until the balance is cleared. A grace period of 7 days is provided before suspension takes effect.

Student Expectations

All students are expected to:

• Arrive on time and prepared for sessions
• Treat tutors and fellow students with respect
• Participate actively in learning activities
• Complete assigned homework and practice tasks
• Maintain appropriate behavior during sessions

Consequences

Persistent disruptive behavior, consistent tardiness, or lack of engagement may result in a review of the student's enrollment and potential termination of services.

Tutor Standards

Our tutors are committed to providing a supportive, encouraging, and professional learning environment. They will maintain appropriate boundaries and deliver high-quality educational support.

Our Commitment

studyCave is committed to providing a safe and secure environment for all students. We have zero tolerance for any form of abuse, neglect, or inappropriate behavior.

Tutor Screening

All tutors undergo:

• Working with Children Check verification
• Reference checks and background screening
• Training in child protection protocols
• Regular professional development updates

Reporting Concerns

Any safety concerns should be reported immediately to management. All reports will be treated seriously, investigated promptly, and handled with appropriate confidentiality and sensitivity.

Safe Environment

We maintain appropriate supervision, clear behavioral expectations, and safe physical environments for all tutoring sessions, whether conducted in-person or online.